4.
INTERKULTURELLE KOMMUNIKATION
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UNCONSCIOUS BIAS
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Diverse Teams
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Interkulturelle Teams
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Multigenerations-Teams
Ich habe umfangreiche internationale Erfahrung in der Arbeit mit DMOs, KMUs und Start-Ups und als Business-Mentorin im interkulturellen und Multigenerationen-Umfeld.
Ich biete Workshops und Coaching zu den Themen:
Erfolgreiche interkulturelle Kommunikation
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Bewusstsein über die eigene kulturelle Prägung
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Unterschiedliche kulturelle Wertesystemen verstehen
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Potentielle Konfliktfelder kennen und gekonnt umschiffen
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Führen von interkulturellen Teams
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Teambildung in interkulturellen Teams
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Konflikte in interkulturellen Teams vermeiden oder nachhaltig lösen
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Interkulturelle Kommunikation im Kundenservice
Unconscious Bias
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Unconscious Bias in Unternehmen und Teams
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Unconscious Bias im Recruiting Prozess
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Toolbox zur Minimierung von Unconscious Bias
Herausforderungen bei der Führung von Multigenerations-Teams
Alle Workshops, Coachings und Moderationen persönlich oder Online.
Vienna Tourism, Austria
Workshops on intercultural competence in customer service for the teams of guest service
Bettina Molitor and Brigitte Weiss, Vienna Tourism:
„Gabriela ist bei unserem Team mit ihrer überaus sympathischen Art und ihrer kompetenten Präsentation sowie ihren hervorragenden Branchenkenntnissen sehr gut angekommen.
O-Ton einer Teilnehmerin “Sie weiß wovon sie spricht! Man merkt, dass sie jahrelang in dem Bereich gearbeitet hat! UNBEDINGT wieder buchen!” (absolutely book her again)“
Art Cities of Flanders, Belgium
Series of workshops on Intercultural Communication in Customer Service in 6 Belgian cities within a program to improvve service quality. With over 200 participants working in Customer Service in museums, sights and Tourist Information Offices.
Click here to see the feedback of the participants
Jana Kerremans, Manager Kunststeden Vlaanderen
“Gabriela is a dedicated trainer who brings out the best in people. Due to her patience, empathy and experience with front-line workers in tourism practice and customer service, she manages to make all participants feel at ease, welcome to speak their minds, and thus empower them and their colleagues. Gabriela starts from the participants’ point of view and work situation, and along the way manages to open their minds and to have them assess their professional situation.”
Hotel St.-Michaels-Heim Berlin, Germany
Team training on intercultural competence in customer service
Director Martina Nana Frisch:
“The intercultural seminar brought a wealth of information and convinced us because of an excellent preparation. Mrs. Schweinberger was able to explain cultural differences in a playful way. As we had booked in-house-seminar, we could dive into special questions regarding our business. I can highly recommend the seminar and plan to repeat it in a regular basis.”
San Sebastian Tourism, Spain
Workshops for theTeam of the Tourist Information Offices
*Intercultural Competence
culture.communications, Hannover
Intercultural training
for senior managers in administration departments
Startup Asia-Berlin
startup-asiaberlin.com
Workshops for female Indian entrepreneurs on intercultural communication and “Doing business in Germany”
Westtoer, Belgium
Series of workshops for Front Office staff and managers of tourism organisations in Westflanders, within a long-term program for improving service quality:
* Trainings on intercultural competence